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Factor 1
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Factor 2
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Factor 3
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1.Making you feel at ease
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0.804
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0.097
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0.172
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2.Letting you tell your story
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0.829
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0.083
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0.137
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3.Really listening
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0.828
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0.089
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0.109
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4.Being interested in you as a whole person
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0.838
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0.087
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0.155
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5.Fully understand your concerns
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0.891
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0.097
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0.078
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6. Showing care and compassion
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0.883
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0.104
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0.127
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7.Being positive
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0.860
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0.128
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0.169
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8.Explain things clearly
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0.832
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0.041
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0.083
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9.Helping you to take control
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0.823
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0.115
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0.082
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10.Making a plan of action with you
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0.814
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0.107
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0.070
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PEI 1 Ability to cope with life
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0.062
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0.825
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0.119
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PEI 2 Ability to understand illness
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0.126
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0.864
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0.073
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PEI 3 Ability to cope with illness
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0.112
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0.906
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0.059
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PEI 4 Ability to keep self health
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0.090
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0.896
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0.073
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PEI 5 Confidence about health
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0.129
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0.859
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0.098
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PEI 6 Ability to help self
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0.090
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0.895
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0.103
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Rating waiting time
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0.097
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0.028
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0.826
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Rating consultation time
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0.176
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0.142
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0.756
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Overall satisfaction
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0.281
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0.224
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0.666
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